Privacy Policy

This policy explains how Maisons Munchies handles personal information collected through this website. Maisons Munchies is a family-run sweet business based in Attleborough, Norfolk, UK.

If you have any questions about this policy or the information we hold about you, please email maisonsmunchies@yahoo.com.

When you place an order or get in touch, we may collect your name, billing address, shipping or delivery address, email address, phone number and payment-related information provided during checkout.

We only ask for the information we need to deal with your order or your enquiry.

When you browse the website, limited technical information may be collected by the systems that host and deliver the site. Where this happens it can include your IP address, browser type, device information, time zone, the pages or products you view, the website or search that referred you, date and time information, and how you interact with the site.

We do not use this information to try to identify you personally.

We may use your personal information to process your order, take payment through our payment provider, arrange fulfilment of your order, send order confirmations, provide receipts or invoices where applicable, communicate with you, provide customer service, prevent fraud or misuse of the website, and improve how the website works.

We will only send you marketing messages where you have given us the appropriate consent, or where we are otherwise permitted to do so by law. You can ask us to stop at any time.

Card payments are handled by our payment provider. Your card details are entered directly with that provider and we do not see or store your full card details.

Details of the payment provider used at checkout are shown to you before you pay.

We do not currently run Google Analytics, advertising trackers or third-party profiling tools on this website.

If that changes in future, this policy will be updated to describe what is used and why.

We share personal information only where it is needed to run the business — for example with our payment provider, our website hosting provider, and the delivery service used to send your order.

We may also share information where we are required to do so by law.

Some of the service providers we rely on to host the website or process payments may store or process information outside the UK.

Where that happens, we expect appropriate safeguards recognised under UK data protection law to be in place.

We keep personal information only for as long as is reasonably necessary for the purpose it was collected for — for example fulfilling your order, handling customer service enquiries, and meeting our legal, accounting and tax obligations.

When we no longer need it, we delete it or securely dispose of it.

Depending on the circumstances and applicable law, you may have the right to access the personal information we hold about you, ask us to correct it, ask us to erase it, ask us to restrict how we use it, object to how we use it, ask for a copy in a portable format, and withdraw consent where our use is based on consent.

To make a request, email maisonsmunchies@yahoo.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator.

This website is not directed at children, and we do not knowingly collect personal information from children.

We may update this policy from time to time to reflect changes to the website or to how we work. When we make a meaningful change we will show the date of that update here.

This policy is written in plain language based on how the business currently operates. It has not been reviewed by a solicitor and is not legal advice.